FAQ for Buyer

How do I place an order on your website?


Go to pranzol select a product and make an order. 


What are your shipping and delivery options?


Standard Delivery Services take 3 to 7 days and Same Day Delivery (available inside Dhaka).


How can I track my order?


Please visit the page to track your order: https://pranzol.com/track-your-order


What is your return policy?


Please visit the page to read the return policy https://pranzol.com/return-policy


How can I pay for my order?


You can pay by using mobile banking, cards & cash on delivery.


What are the accepted payment methods?


We accept Mobile banking, Bank payment, card payment, and delivery cash. 


Do you offer gift wrapping?


Yes, we offer gift wrapping, while ordering you have to ensure that. 



What is the estimated delivery time for my order?


Inside Dhaka city 1 to 3 days and outside Dhaka 3 to 7 days. 



How do I contact customer service?


You may contact +8801540113302, email info@pranzol.com, or contact us on social media. 


What are the size and color options for a particular product?


Variety types of colors and sizes of products can be chosen from there. 


Are your products authentic?


Yes, we only sell authentic, high-quality products. We have strict policies to ensure that we only source from reputable suppliers.


What is your delivery time?


Same-day delivery inside Dhaka & 3 to 7 days outside Dhaka.


Do you have a physical store that I can visit?


No, we don't have any physical stores.


Do you offer free shipping?


No, we do not offer free shipping. 


How do I track my order?


Check here: https://pranzol.com/track-your-order


What is your return policy?


Please visit the return policy page: https://pranzol.com/privacy-policy



Can I return or exchange a product purchased on a Pranzol?


Yes you can return the products (but condition applicable)Return and exchange policies vary by vendor and the products conditions, to know our  process for resolving issues with orders, such as a return policy or a dispute  resolution process read the return policy: https://pranzol.com/return-policy


How do I contact the seller if I have a question about a product?


Pranzol has a messaging system or contact form for buyers to communicate directly with sellers about products.


What if I receive a damaged or defective product?


In the event of a damaged or defective product, you should contact the seller through the platform's messaging system or dispute resolution process to resolve the issue.


How do I leave a review or feedback for a product or seller on Pranzol?


Pranzol has a review and rating system in place, allowing you to leave feedback and ratings for products and sellers.